Please see below for a list of frequently asked questions regarding our policies for what can & cannot be included on your profile listing.
Personalizing Your Profile Listing
Q: Can I include unique information like office hours and driving directions?
A: Yes, in fact, we encourage you to provide as many unique details such as these to make prospective patients feel informed and comfortable about their first visit.
Q: Can I access my profile to make updates and changes on my own?
A: No. For security and trace-ability, access to edit your profile is limited to our web development department. It is our goal to have all requested changes completed within 2-3 business days of your request. You will receive an email from our member support department once your changes have been completed.
Q: Can I upload a logo or videos?
A: Yes! You may submit your logo via email to the member support team. Videos may not contain your direct phone number or a URL linking to outside websites so as to not hinder our ability to track leads generated by your profile website.
Q: Can you edit my videos?
A: No we cannot. We ask that you submit completed and finalized versions of your videos in the highest quality possible meeting the aforementioned criteria above.
Q: Do you just take the content from my website and use it word for word?
A: No. Our web development team will harvest relevant content from your personal site and re-write and or re-organize it to be unique on your profile site. The only content we will use without changing would be sections that are unique to you such as practitioner Bio’s and organizational mission statements, etc.
Q: Can you add my logo to my listing?
A: Yes we can!
Q: Can I have my new patient packet on my profile for patients to print out?
A: Yes, as long as your new patient packet does not list any phone numbers to your office other than the one we provided to you.
Q: Can we set up my profile to submit new patient paperwork and forms through the site itself?
A: No, your profile does not include a secure patient portal and thus is not HIPAA compliant. We ask that any sensitive information regarding your patients be sent directly to your office.
Advertising on Your Profile Listing
Q: Am I able to use the URL of my profile listing on my own website, business cards, social media pages, etc?
A: Yes you are!
Q: Can you include pricing on my profile listing?
A: No we do not include pricing in an effort to provide patients with an objective directory focused on each practitioner’s skill and experience and not on a price tag. Our directories feature hundreds of clinics and physicians providing similar services across the nation. Naturally, prices for services vary based on clinic, geographic location, demographic, etc. and we would hate for a potential patient to skip over your listing simply based on the fact that there are “cheaper” doctors on the page.
Q: Can I add a personalized disclaimer on my profile listing?
A: Yes, disclaimers may be added.
Q: Can I add links to my online store? How about links to my Facebook page or personal website?
A: No, we do not out link to any ecommerce pages or any outside websites so as to not drive traffic away from your profile; however, you can add a link to your profile on your personal webpage if you would like.
Styling Your Profile Listing
Q: Can we add a second physicians name on our profile listing?
A: Yes we can another physician to your profile listing.
Q: Is it possible for me to view my profile listing on my mobile device?
A: Yes! Your profile listing is fully mobile responsive and meets all the new specifications for mobile search optimization.
If you did not find an answer to your question here, or you would like more information on our policies,
please contact our member support team at 800.775.0283 Ext. 101